The install does not end at the final invoice.
We standardize your rooms onto one platform, then we keep them running: patched, maintained, monitored from Plus up, and refreshed on a schedule you can put in a budget. Four room standards, scoped by room, plus the Campus program for portfolios of twenty-five rooms or more. You know what you are buying before you ask what it costs.
What this is not
We do not take over an estate running somebody else's control layer.
It sounds like the helpful answer and it is not. Managing to a standard requires the standard. If the eleventh floor runs one control system and the boardroom runs another, then “managed” means we learn every room individually, keep separate spares, and troubleshoot eleven different ways. That is the thing you are paying to get away from, sold back to you with a monthly invoice attached.
So the order matters. We standardize the rooms first. Then we hold them.
Almost nothing needs to be custom
You need a two-way video call. You need two-way audio. You need two-way video. You need light on people's faces.
That is the job. Get into the architecture of the room, the ceiling height, the glass wall, the sight line somebody designed around a column, and yes, some of it becomes bespoke. But from a commercial integration standpoint a huddle room, a conference room, an executive space and a boardroom can all run on one spec that scales with you across the whole organization.
Quoting only becomes bespoke when somebody asks for custom. Most of the time nobody is asking. They are asking for the call to work.
We standardize on Q-SYS for exactly that reason. One control layer, one way to troubleshoot, one set of habits that holds whether you have four rooms or four hundred.
Four room standards
- SSAV Core. Huddle and focus rooms, two to six seats.
- SSAV Plus. Six to twelve seats.
- SSAV Pro. Twelve to sixteen seats.
- SSAV Elite. Boardrooms and executive spaces.
SSAV Campus is a program, not a fifth standard: twenty-five rooms or more, in one location or many, phased or all at once.
The tier is the scope. Match the room and you already know what goes in it and what we are responsible for afterward. From Plus up, how closely it gets watched is a separate choice, and that one is yours.
The seat counts are the least important thing on this page
Seats are shorthand. We lead with them because if we led with table length nobody would know what we were talking about, and everyone knows roughly how many chairs fit around their own table.
They are not how a room actually gets scoped. Plenty of people want a twelve-seat boardroom for four people. Plenty of people want a twenty-two-seat executive space that never holds more than eight. Plenty of rooms do three different jobs in the same week.
What actually decides it, in this order. The square footage and the dimensions of the room. What you are trying to accomplish in it. How functional and how good it has to be. Then the table. Then, last of all, the chairs.
Chairs are last. If your room sits on the boundary between two tiers, that is what the walkthrough is for.
Where this stops
These tiers are for meeting rooms, from the huddle room to the boardroom.
A forty-person training room, an auditorium, an all-hands space. Those are real work and we do them, but they are commercial integration projects rather than centrally managed rooms. The exception is a campus or a multi-room rollout, where the large rooms go onto the same standard as everything else and get managed with the rest.
What is in it
Every tier includes firmware patching, on-site preventative maintenance, and repair labor.
Monitoring starts at Plus. Core rooms get maintained and patched on a schedule, not watched. We would rather tell you that than sell you a word that does not apply to the room you actually have.
Labor is included. Parts are not. If something fails, the time to diagnose it, pull it, replace it and prove the room works again is covered by your agreement. The component itself is yours, unless it comes back under an active warranty or an RMA, in which case the manufacturer covers it. Administering that claim is billable below campus scale and absorbed at campus scale.
We would rather put all of that in writing now than discover it with you in a hallway on a Tuesday.
Refresh is a capital event, and we say that out loud too. We schedule it, we plan it and we execute it, but it is a capital line rather than something buried in a monthly fee. An agreement claiming to include free hardware every few years is just a monthly fee with the hardware priced into it and the timing hidden from you.
How the rooms get watched
From Plus up you choose the mechanism: remote automated monitoring, or staffed monitoring. You also choose how much of it you do yourself. We can watch the estate entirely. You can have your own access and watch it alongside us. Or we split it, which is what most IT departments running their own operations center end up wanting.
We are not going to lock you out of visibility into your own rooms. If your team wants the dashboard, your team gets the dashboard.
How you pay for it
Monthly, annually, or on a fixed capital cycle across three years.
Those are not the same price. Monthly costs more per month than annual, and annual costs more per month than a three-year agreement, because the further ahead you commit the more of the lifecycle we can plan against instead of guess at.
There is no minimum term. How long you commit changes the price, not whether you can sign.
We will show you all three before you pick one.
What it costs comes down to a handful of things and none of them fit on a web page. How many rooms you have across the portfolio or the campus. Where they are. How complicated the scope is and what it actually costs to deliver into that market. And how much coverage you want on them.
We price per room, and the per-room number moves with the size of the estate. We would rather walk you through those on a call than publish a grid that is wrong for your building.
The five-year horizon
Managed AV has a horizon. We do not run an estate much past five years without a capital refresh, because past that we would be maintaining equipment we already know is at the end of its useful life and charging you for the privilege.
So the cycle is visible from the beginning. Standardize, run, refresh, run again. You can put that in a five-year budget before you sign anything, and you will know which year the next capital line lands in.
What happens first
Before we quote a tier on anything, we find out what is actually there.
That means the network before the room. What the AV is sitting on, how it is segmented, whether multicast is being managed or merely tolerated. We have walked into a company weeks away from committing seven figures to AV and found no multicast management at all, which is the kind of thing that does not announce itself until forty people are on a call and the audio starts dropping.
You will get the finding whether or not it helps us sell you anything. That is the point of doing it first.
What you own
The equipment is yours. Title passes to you on the final invoice of the install, and the managed agreement that follows does not change that. We are managing your estate, not renting it to you.
That is deliberately different from our venue partnership model, where we fund and own the equipment inside the building. If you have read that page, this is the opposite arrangement.
Bring us the room schedule.
A consultation runs thirty minutes to an hour depending on how many rooms and how complicated they are. Bring the room list, the floor plans if you have them, and whoever owns the network. We will tell you which tiers fit, what we would standardize first, and what we would want to look at before committing to any of it.